CONSUMER TERMS & CONDITIONS
Last updated: 5/2/2025
Please read these Sheppard Consumer Terms and Conditions (“Agreement”) carefully.
By accessing, downloading, and/or using all or any part of the Deb Sheppard LLC Services
(“Services”), including completion of any forms required by Sheppard which are incorporate
herein, you (“You” and, where applicable, “Your”) indicate Your acceptance of the following
terms from Deb Sheppard LLC (“Sheppard”). You agree to be bound by all the terms and
conditions of this Agreement. You agree that it is enforceable as if it were a written negotiated
agreement signed by You. If You do not agree to the terms of this Agreement, You may not
access, download and/or use the Services. If You are entering into this Agreement on behalf of
a company or other legal entity, You hereby represent that You have the authority to bind such
entity to this Agreement, in which case the term “You” shall be construed to refer to such entity.
In consideration of the mutual covenants contained in this Agreement, and for other good and
valuable consideration, the receipt and sufficiency of which are hereby acknowledged, You and
Sheppard agree as follows:
1. Services
Sheppard offers Psychic medium readings, personal development, group programs, online
courses and life coaching which includes the right to access and use Sheppard’s applications
and online platforms (“Sheppard Platform”), and the right to allow You to download and use
Sheppard Platforms (“Platforms”) for specified periods (each, an “Enrollment Period”), and
standard Sheppard support (collectively, the “Sheppard Services”). Sheppard will provide the
Sheppard Services pursuant to orders for enrollment that You will submit through
DebSheppard.com (once accepted by Sheppard, each, an “Order”). Each Order will include the
applicable Enrollment Period and the associated fees for the Sheppard Services. Each Order
must be accepted by Sheppard to become valid. Each Order will be deemed incorporated into
this Agreement by reference and made an integral part of this Agreement. Once Program
enrollment is complete, it will be active for the applicable term and is not transferable. To the
extent that a conflict arises between the terms and conditions of an Order and the terms and
conditions of this Agreement, the terms of this Agreement will govern.
2. Your Interactions, Restrictions, Responsibilities, and Reporting
Your interactions with Sheppard in connection with the Sheppard Services and Sheppard
Platform are subject to this Agreement. Sheppard may use any data, information or materials
collected or received from You through these interactions, in accordance with this Agreement
and the Privacy Policy. You will use the Sheppard Platform subject to terms set forth in this
provision and You will not have an own entity-wide account or direct access to the Sheppard
Platform. You will not (and will not allow anyone else to) (a) rent, lease, copy, disclose, provide
access to or sublicense the Sheppard Platform, (b) use the Sheppard Platform for the benefit of,
or to provide any service to, a third party, or (c) publicly disseminate information regarding the
any subject matter of or participation in the Sheppard Platform.
You are solely responsible for creating and implementing Your own physical, mental, and
emotional well-being, decisions, choices, actions, and results arising out of or resulting from the
instructional relationship and Your interactions with Sheppard. As such, You agree that
Sheppard is not and will not be liable or responsible for any action or inaction, or for any direct
or indirect result of any Services. You understand the Services are not therapy and does not
substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or
medical disease. You further understand the Services do not include financial advice of any
kind.
You agree that during the term of your Enrollment Period for Sheppard Services and for a
period of eighteen (18) months following the termination or expiration of such Enrollment Period,
you shall not make any solicitation, in any manner, to Sheppard's personnel, clients, or other
enrollees without prior written consent of Sheppard.
3. Fees and Payment Terms The fees and payment terms applicable to the Sheppard Services
and related support are set forth in the applicable Order.
4. Restrictions On Use
All content contained on the Website or Sheppard Platform (collectively, “Content“), such as
text, graphics, logos, icons, images, audio and video clips, digital downloads, data compilations,
recordings, and software, is our property or the property of our licensors or licensees, and the
compilation of the Content is our exclusive property, protected by United States and
international trademark and copyright laws, treaties, and conventions. Any trademarks, service
marks, graphics, logos, page headers, icons, scripts and trade names (each, a “Mark“)
contained on the Website are proprietary to Sheppard or our licensors or licensees. Our Marks
may not be used by You, including but not limited to, in connection with any product or service
that is not ours in any manner that is likely to cause confusion among users or that disparages
or discredits Sheppard or anyone else.
5. Term, Termination, and Effects of Termination
Unless earlier terminated as set forth in this Agreement, this Agreement commences upon the
date You first access, download, or use the Sheppard Services (“Effective Date”) and continues
to the end of the last effective Enrollment Period. These Terms & Conditions are effective until
terminated by either You or Sheppard. You may terminate these Terms & Conditions
prospectively at any time by discontinuing Your access to and use of the Website, Programs,
and Services, and destroying all materials obtained from the Website, Programs, and Services,
and all related materials, documentation, recordings, and all copies and installations thereof,
whether made under these Terms & Conditions or otherwise. If You terminate these Terms &
Conditions, You shall notify Sheppard by sending Notice.
Sheppard may change the pricing for Enrollment Periods and Terms subsequent to the initial
Term (each a “Renewal Term”), in its sole discretion. Sheppard may terminate these Terms &
Conditions (including Your access to and use of Services, Programs, and Website) without
cause and without notice to You, in its sole discretion. Upon termination, You must cease any
access to or use of the Website, Programs, and Services, and destroy all materials obtained
from same and all related documentation and all copies and installations thereof, whether made
under these Terms & Conditions or otherwise.
Either party may terminate this Agreement and any Order hereunder upon immediate effect for
any reason whatsoever, notwithstanding Sheppard may terminate this Agreement and any
Order hereunder for any or no reason at all. Upon any expiration or termination of this
Agreement, (a) Sheppard will cease providing the Sheppard Services and (b) You will cease all
access to the Sheppard Platform unless permitted by Sheppard. Notwithstanding any terms to
the contrary in this Agreement, (i) in addition to this sentence, Sections intended by their content
and context will survive any termination or expiration of this Agreement, and (ii) no refunds will
be issued.
Sheppard reserves the right, in its absolute discretion, to limit Your ability to utilize Sheppard
Services. If You are receiving Sheppard Services through enrollment in group programs
(“Programs”), refunds will be provided upon request by You if no Programs were attended, and
the refund is requested within 30 days of payment. Sheppard does not provide refunds
whatsoever after 30 days of payment.
6. Representations
Each party represents and warrants that (a) this Agreement is valid, binding and enforceable
against it in accordance with its terms, and (b) it will fulfill its obligations under this Agreement in
accordance with all applicable laws.
7. Disclaimer
SHEPPARD IS NOT A HEALTH CARE OR MEDICAL DEVICE PROVIDER, NOR SHOULD
THE SERVICES BE CONSIDERED MEDICAL ADVICE OR THERAPY SERVICES. ONLY
YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER CAN OFFER MEDICAL ADVICE
TO YOU. EXCEPT AS SET FORTH IN THIS SECTION, SHEPPARD MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A
PARTICULAR PURPOSE, OR NON INFRINGEMENT. COACHING DOES NOT CONSTITUTE
MEDICAL ADVICE OR THERAPY. SHEPPARD WILL NOT BE LIABLE FOR DELAYS,
INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN THE USE
OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS
OUTSIDE THE REASONABLE CONTROL OF SHEPPARD.
8. Limitation of Liability
EXCEPT FOR YOUR BREACH OF THE RESTRICTIONS IN SECTION 2 OR YOUR OTHER
MISAPPROPRIATION OF SHEPPARD’S INTELLECTUAL PROPERTY, TO THE MAXIMUM
EXTENT PERMITTED BY LAW, IN NO EVENT WILL (A) EITHER PARTY BE LIABLE TO THE
OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR
CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH
THIS AGREEMENT; AND (B) EITHER PARTY’S ENTIRE LIABILITY TO THE OTHER PARTY
WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO SHEPPARD DURING THE
PRIOR 12 MONTHS UNDER THIS AGREEMENT.
9. Confidentiality
“Confidential Information” is non-public information of a party which is provided to the other
party hereunder and which is either designated as confidential or of a type which should be
recognized by a commercially reasonable party as confidential. Confidential Information of
Sheppard includes the Services, Programs, Platforms, and all related documentation,
recordings, and materials, along with these terms and conditions. The party receiving
Confidential Information may use it only for purposes connected with the facilitation of these
Terms or Services and may not disclose it to any third party unless such third party is supporting
the provision of the Services or otherwise performing obligations hereunder and is bound in
writing by confidentiality restrictions substantially similar to those required hereunder. The
obligations to maintain the Confidential Information as confidential shall remain in place for so
long as the applicable information is maintained as confidential by the owning party. The
limitations on disclosure or use of Confidential information shall not apply to information which
(i) is rightfully obtained by the recipient without breach of any confidentiality obligation; (ii) is or
becomes known to the public through no act or omission of the recipient; (iii) the recipient
develops independently without using Confidential Information of the other party; or (iv) is
disclosed in response to a valid court or governmental order, if the recipient has given the other
party prior written notice (unless prohibited by law or governmental authority) and provides
reasonable assistance.
10. Arbitration
You and Sheppard agree that any dispute, claim, or controversy between You and Sheppard
arising in connection with or relating in any way to this Agreement or to Your relationship with
Sheppard as a user of the Services (whether based in contract, tort, statute, fraud,
misrepresentation, or any other legal theory, and whether the claims arise during or after the
termination of the Agreement) will be submitted to confidential binding arbitration in Douglas
County, Colorado, United States of America, except that, to the extent You have in any manner
violated or threatened to violate our intellectual property rights. With regards to intellectual
property rights, You acknowledge they are valuable proprietary information for which loss will
cause irreparable harm which cannot be made whole by monetary damages, and agree that
Sheppard shall be entitled to injunctive or other appropriate relief without the necessity of
posting a bond or showing of damages in any state or federal court in Douglas County,
Colorado, United States of America, and You consent to exclusive jurisdiction and venue in
such courts. Arbitration under these Terms & Conditions shall be conducted under the rules
then prevailing of JAMS/ENDISPUTE Streamlined Arbitration Rules and Procedures in effect at
the time of filing of the demand for arbitration. The arbitrator’s award shall be binding and may
be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted
by applicable law, no arbitration under these Terms & Conditions shall be joined to an arbitration
involving any other party subject to these Terms & Conditions. This arbitration provision will
survive termination of the Agreement.
11. Amendment
Sheppard reserves the right, in its sole discretion, to change, modify, add, or delete portions of
these Terms & Conditions at any time without notice, and it is Your responsibility to review these
Terms & Conditions for any changes. Your use of the Website following any change to these
Terms & Conditions will constitute Your assent to and acceptance of the revised Terms &
Conditions.
12. Governing Law
This Agreement will be governed by and construed in accordance with the laws of the United
States of America and the State of Colorado, without regards to principles of conflicts of law, as
if this Agreement were a contract whole entered into and wholly performed within the State of
Colorado. To the extent that any issues under this Agreement arise, the state or federal courts
in Douglas County, Colorado and arbitration site, will be the jurisdiction in which any disputes
shall be addressed. These Terms & Conditions will not be governed by the United Nations
Convention on Contracts for the International Sale of Goods.
13. Indemnification
You hereby agree to indemnify, defend, and hold Sheppard, and our licensors, licensees,
successors, distributors, agents, representatives, and other authorized users, and each of their
respective officers, directors, owners, managers, members, employees, agents, representatives
and assigns (collectively, the “Indemnified Parties“), harmless from and against any and all loss,
cost, damage, liability and expense (including, without limitation, settlement costs and legal or
other fees and expenses) suffered or incurred by any of the Indemnified Parties arising out of, in
connection with or related to any breach or alleged breach by You of these Terms & Conditions.
You shall use Your best efforts to cooperate with Sheppard in the defense of any claim.
Sheppard reserves the right, at our own expense, to employ separate counsel and assume the
exclusive defense and control of the settlement and disposition of any claim that is subject to
indemnification by You.
14. Ownership
Sheppard owns all right, title, and interest in and to the Sheppard Services, Programs, and
Platforms, as well as any and all data, feedback, patent rights, copyrights, trademark rights,
trade secret rights and other intellectual property rights embodied in or related to the foregoing
(“Sheppard Property”). Other than for the purpose of Order fulfillment, You may not use any of
the aforementioned Sheppard Property for any reason or purpose without written permission
from Sheppard.
15. Privacy
If You are a natural person who is a resident of Colorado, California, or the European Union
(“Resident”) and use our Services, You have additional rights as set forth in the Privacy Policy.
16. Third-Party Tools
You acknowledge and agree that the Sheppard Services utilize certain third-party video-
conferencing, communications tools, and other services in connection with Sheppard Services,
e.g., Skype or FaceTime (“Third-Party Tools”). While Your data provided to Sheppard through
Third-Party Tools remains subject to these terms, use of Third-Party Tools themselves is
subject to the terms and conditions of the Third-Party Tool providers. Sheppard is not
responsible for the operation of or any changes to the Third-Party Tools or the acts or omissions
of Third-Party Tool providers. Assignment Sheppard may transfer its rights and obligations
under this Agreement to any company, firm or person at any time if it does not materially affect
Your rights under it. You may not transfer Your rights or obligations under these Terms to
anyone else. This Agreement is personal to You and no third party is entitled to benefit under
this Agreement except as provided here.
17. Notices
Unless otherwise specifically indicated, all notices given by You to Sheppard must be given to
Deb@DebSheppard.com with a hard copy mailed to ____________________________ as set
forth in this section. Sheppard may give notice to You at the e-mail address You provide to
Sheppard when You register or in any other way. Notices will be deemed given as of the day
they are sent by email, messenger, delivery service, or U.S. mail (postage prepaid, certified or
registered, return receipt requested), and addressed as set forth below, or to such other
address as the party to receive the notice so designates by notice.
18. Waiver and Severability
A party’s delay or failure to exercise a right or remedy will not result in a waiver of that right or
remedy. If a court of competent jurisdiction holds any provision of this Agreement to be illegal,
invalid or unenforceable under the governing law, the remaining provisions will remain in full
force and effect, and will be construed so as to most nearly reflect the parties’ intent with
respect to such provision.
19. Changes to Terms & Conditions
Sheppard may revise these Terms & Conditions from time to time and at our sole discretion.
When such changes are effective, Sheppard will publish an updated version on our website.
The changes will become effective and will be deemed accepted by You, (a) immediately for
those who register for the Services after the updated version is published on Sheppard’s
website, or (b) for those having pre-existing accounts, the updated Terms will be deemed
effective with Your continued use of the Services. You have rights to dispute an updated term
which materially alters Your rights or obligations (with exception to changes required by law)
within ten (10) business days from the date of the new Terms being published, upon written
notification to: Deb@DebSheppard.com. Please note: Your rights and access to the Services
may be temporarily disrupted until such dispute is resolved between You and Sheppard. If
Sheppard are unable to resolve the dispute within thirty (30) days of Your written notification of
dispute, the Services will be terminated. Our failure to enforce any provision of these Terms &
Conditions or respond to a breach by You or others shall not constitute a waiver of our right to
enforce any other provision of these Terms & Conditions as to that breach or any other.
20. Severability
If any provision of these Terms & Conditions is invalid or unenforceable under applicable law,
the remaining provisions will continue in full force and effect, and the invalid or unenforceable
provision will be deemed superseded by a valid, enforceable provision that most closely
matches the intent of the original provision.
21. Entire Agreement
These Terms & Conditions constitute the entire agreement between You and Sheppard
regarding the Website and supersedes any prior or contemporaneous agreement regarding that
subject matter. This Agreement, including all Orders, constitutes the entire agreement between
the parties and supersedes all previous or contemporaneous agreements between the parties,
relating to its subject matter, and any change to its terms must be in writing and agreed by each
of the parties.”
